FAQs
How do I join the PAK?
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If you have ever shopped at https://wolfpak.com/, you’ve already been automatically enrolled using the email you’ve used to shop.
- If you have placed an order just use the same email to create an account and you’ll find your point balance.
How do I earn points?
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You can either earn 1X, 1.25X or 1.5X points for every dollar you spend at WolfPAK depending on your VIP Tier.
Do my points expire?
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Unused points expire after 12 months of inactivity. To remain active, you must earn or redeem points.
How do I redeem my points?
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Redeeming your points is easy, add an item to your cart then head to checkout! You’ll see a dropdown menu during checkout that allows you to apply your points towards money off of your purchase (200 points = $10). Only one reward or discount code can be applied to each order.
I have more than one reward or discount codes. Can I use them both?
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Only one reward or discount code can be applied to each order.
Where is my birthday reward?
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Birthday points are awarded on the day of your birthday. If your birthday is within the next 30 days of the day you input it, your reward will be granted after 30 days of the day you submitted.
Can I return my order if I redeemed points for a discount?
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Yes. If you return all of the items from your order, you will be refunded for the amount you spent, as well as the points used. If you return only some of the items in your order, you will be refunded the amount for the returned items on your original form of payment, and your points will not be returned. Points earned for items that were returned will be deducted from your account. So if you used a $20 coupon off of a $100 order and returned all of the items, you would receive $80 back on your original form of payment, and 400 points back into your account. If you returned $60 worth of items, you would receive $60 back on your original form of payment, but no points back.
How is my VIP tier determined?
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Your VIP tier is determined by the amount you spend in a rolling 12-month period that resets every time you earn your way into a new tier. Once you earn your way into a new tier, you have 12 months to spend that same amount to keep your tier or you can keep spending to continue to move up in the VIP tiers!
I referred a friend, but did not receive my reward, why?
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Your friend must make their first purchase directly after clicking through your referral link to receive the reward. Their first purchase must meet the order minimum of $100+
What are the perks of being a part of the pak?
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The Pak is a tiered program, so the more you engage with us, the more points (and perks!) you earn. Once you’re in a higher tier, you’ll earn more points per dollar you spend, plus you’ll have access to exclusive perks like giveaways and access to new products.
Does it cost anything to begin earning points?
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Nope! It’s completely free to join, and you earn points automatically whenever you make a purchase or complete any of the other ways to earn points listed above.
What are some easy ways to earn points?
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You can earn points by shopping at WOLFpak (online or on the app), following us on social media, reviewing an item you purchased, or simply having a birthday! All of the different ways to earn points are outlined on the rewards page: https://wolfpak.com/pages/rewards